Occasionally, goods are lost in international logistics, so when the freight forwarding company loses your foreign trade goods, Xiao Yi sorted out several steps that the owner needs to take immediately

Contact the freight forwarding company first: Upon your discovery of missing goods, contact your freight forwarding company immediately and provide details about the goods, such as name, quantity, size, weight and value, etc. The forwarder should be able to provide information about the missing goods and tell you about possible solutions.

Then check the terms of the contract: Before contacting the forwarder, carefully review the terms of the contract to understand the forwarder's liability and compensation for lost goods. Freight forwarders should usually specify their liability and compensation limits in the contract.

The second is to ask the freight forwarding company to investigate: the freight forwarding company is required to investigate as soon as possible to determine the whereabouts of the goods and the reason for the loss. The forwarder should be asked to provide the investigation report and act accordingly based on the information contained in the report.

The fourth is to ask for compensation: if the goods are really lost, you can ask the forwarder for compensation. According to the international trade practice, the forwarder should compensate for the responsibility it has borne. The amount of compensation may vary from case to case and it is recommended that you read the terms of the contract carefully when negotiating with the forwarder to determine your rights and responsibilities.

The fifth is to seek legal aid: if the freight forwarding company refuses to compensate or is undercompensated, you can seek legal aid to resolve the dispute through the judicial process. You may need the help of an attorney during this process.

Finally, to prevent similar incidents from happening again: While negotiating with the forwarder to resolve the dispute, you should also evaluate your own procedures to determine if there are any improvements that can be made to prevent similar incidents from happening again. This includes aspects such as packaging, marking and tracking of your goods.

In conclusion, if a freight forwarding company loses your goods, you should take action as soon as possible to ensure that your rights are protected and to minimize losses.