It can be confirmed that the order has entered the customs procedures, and it may be difficult to cancel the customs. Normally, once goods enter the customs process, there are certain legal procedures to be followed before they can be returned. Specific requirements and procedures for specific exit procedures may vary by country and region.

In this case, it is recommended to communicate with the freight forwarding company and the local customs department as soon as possible to understand the detailed customs withdrawal process and requirements. If you are inexperienced or unsure of how to handle this, consider hiring a local professional or attorney to assist you with the process. They can help you understand the relevant legal procedures and requirements, and assist you in communicating with the relevant authorities.

What if the forwarder is not willing to cooperate with the shutdown?

Communication solution: First of all, you can communicate with the forwarder company to understand the reason for the order cancellation and negotiate a solution. If you have a contract or agreement to refer to, it should be mentioned in the communication.

Seek help: If you cannot solve the problem through communication, you can seek the help of the relevant authorities, such as the local trade department, customs, industrial and commercial bureau, etc., to seek legal protection.

Seek legal assistance: If your loss is significant, you may want to consider seeking legal assistance and the help of a local attorney. They can advise you on legal procedures and rights protection.

Find alternatives: If the forwarder is unwilling to close, you may consider looking for other forwarders or logistics companies to find alternatives. However, it is important to note that if your goods have been detained or entered into customs procedures, you need to consult local professionals for advice before taking any action.

It is important to note that laws and procedures may vary from country to country, so it is recommended that you consult local professionals for advice before taking any action.